Security Measures

Our Concern: Your Safety!

It is quiet outside, nature gives us incredibly beautiful moments in its spring awakening. We are grateful for it. But inside, there is already a lot going on. Full of energy we prepare everything for you so that you can feel safe and comfortable during your stay!

Cleaning and disinfection of the rooms

  • Our housekeeping staff are specially trained for the increased hygiene measures.
  • Our employees wear gloves and face masks.
  • We disinfect all rooms before our guests arrive. For disinfection and cleaning we use special cleaning agents with an antibacterial and antiviral effect.
  • We use separate cleaning utensils for each room.
  • During the daily cleaning the rooms are thoroughly ventilated.
  • All our hotel linen, bathrobes, tablecloths etc. are washed with a professional washing machine directly in the hotel. Bathrobes, bed linen and towels are washed with organic detergent at a temperature of 85° C.

Cleaning and disinfection of general areas

  • All common areas are disinfected at regular intervals. We attach great importance to particularly critical points such as door handles, lift buttons, tables, etc.
  • All common rooms are regularly ventilated manually.
  • The cleaning staff use gloves and face masks.
  • Dispensers of hand disinfectants are located at the hotel entrance and at various places in the hotel.

Cleaning and disinfection of the kitchen

  • The processing of the food and the preparation of the dishes is carried out according to the strict hygienic guidelines of HACCP (Hazard Analysis and Critical Control Points).
  • All employees in the kitchen area wear gloves and face masks during the preparation of the food.
  • We also use professional cleaning supplies in the kitchen area and strictly adhere to the HACCP (Hazard Analysis and Critical Control Points) guidelines.

Dining room

  • We have a large dining room and three smaller rooms. This gives us the possibility to keep the prescribed minimum distances between the individual tables.
  • The food at the buffet is covered with glass protection.
  • Gloves and face masks are available for our guests at the buffet.
  • At the buffet we pay attention to the prescribed minimum distances.
  • Our service staff use gloves when preparing the dining room and buffet area.
  • We also use professional cleaning supplies in the dining room and we guarantee regular ventilation of the rooms.
  • Do you not want to eat in the dining room? Our room service for breakfast and/or dinner is available for a fee. We charge €10 per meal for room service.

Wellness, swimming pools, saunas, beauty department

  • Beauty department: During the wellness treatments our staff uses the prescribed protective equipment.
  • In the beauty treatments area, strict cleaning and disinfection is ensured.
  • Hand disinfectants and face masks are available for our guests.
  • The swimming pool and sauna are open, a limited number of visitors are allowed.

Hiking programme for guests

  • Twice a week you can go on guided walks with our hiking guide Marco in the beautiful surroundings of San Vigilio and in our two nature parks Fanes / Senes / Braies and Puez / Odle.

Further information

  • Fast Internet line via fibre optic connection.
  • In the rooms / suites a desk and a chair for home- / smartworking are available to the guests also during the holidays!
  • Our room cards are disinfected before each check-in.
  • No waiting times at the reception with our quick check-in conveniently from home.

We will follow the recommendations of the WHO and the guidelines of the Italian government and will constantly update the measures.